Guest Frequently Asked Questions 

  • How do I book a stay?

    Use our search bar to select dates, property size and amenities you want. Once you choose a home, you’ll complete booking, payment and receive a confirmation.

  • What if I need to cancel or change dates?

    Please review our Cancellation Policy for details — we aim to be flexible, and each home may have its own terms listed at time of booking.

  • Are pets allowed?

    Some properties allow pets — please check the specific home’s listing for policy and any associated fees.

  • What happens on-site?

    You’ll arrive to a fully prepared home: linens, kitchen essentials, high-speed WiFi, firewood (if applicable), hot tub ready to use. Our local team is available if you need assistance.

  • What about check-in and check-out times?

    Standard check-in is 4 pm, check-out is 10 am (times may vary by property). We provide detailed instructions in your confirmation.

  • What if I have a special celebration or request?

    Let us know! Many homes can accommodate add-ons like catering, in-home massages, equipment rental — ask us about options

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